职责
通过电话、电子邮件、网站在线聊天、Facebook和Instagram回应客户咨询。
跟进潜在客户，并在销售过程中全程协助客户。
提供售后服务并解决客户问题。
回复社交媒体平台上的评论和私信。
发布营销团队提供的或内部创作的短格式内容（Reels、Shorts、TikTok）。
在CRM系统中维护准确的客户记录。
与仓库团队协调取货和送货事宜。

Responsibilities

Respond to customer inquiries via phone, email, website live chat, Facebook, and Instagram.

Follow up with leads and assist customers throughout the sales process.

Provide after-sales support and resolve customer issues.

Reply to comments and direct messages on social media platforms.

Post short-form content (Reels, Shorts, TikTok) provided by the marketing team or created in-house.

Maintain accurate customer records in the CRM.

Coordinate with the warehouse team regarding pickups and deliveries.